Astro Virtual Care
HIF Virtual Care is brought to you by Teladoc Health

Mental Health Navigator

Provided by a team of mental health professionals at
Teladoc Health

Are you experiencing emotional symptoms, such as changes in mood, stress, and anxiety? Do you feel like it is time to do something about it?

Sometimes finding where to get help is one of the biggest hurdles. In times like these, our team of psychologists and psychiatrists can guide you in the right direction and provide you with a better understanding of your mental health, the treatment you need, assist you in navigating the health system.

Mental Health Navigator provides you with a discreet and confidential way to seek mental health support by connecting you with a team of leading mental health professionals from the comfort of your own home.

This is not an emergency service and below are some conditions we would not be able to treat: Thoughts of suicide or self-harm, psychosis, hallucinations, schizophrenia, personality disorders, and if you're currently under the influence of drug or alcohol. If you have thoughts of suicide or self-harm, please contact your local emergency services (000 in Australia) for immediate response and help.

Who can use this service?

Available to members on any level of active health insurance cover with HIF and aged 18 years and older.

How does it work?

Request the service and a mental health professional will contact you.

  • 1 Request a mental health assessment

    Click START A CASE and submit your request to our mental health team.

  • 2 Talk to a mental health nurse

    You will meet with one of our mental health nurses via video call. The mental health nurse will become your dedicated point of contact, providing support and guidance throughout the entire process.

  • 3 Meet via video with our team of mental health professionals

    We will match you to a psychologist and/or psychiatrist who will meet with you within a few days via a video call.

  • 4 Receive a report and treatment recommendations

    You will receive a written report outlining our experts' findings, allowing you to fully understand what is driving your symptoms. Your mental health nurse will discuss all the findings with you and help you into the recommended treatment approach.

Get the mental health guidance that could change your life.

This is not an emergency service and below are some conditions we would not be able to treat: Thoughts of suicide or self-harm, psychosis, hallucinations, schizophrenia, personality disorders, and if you're currently under the influence of drug or alcohol. If you have thoughts of suicide or self-harm, please contact your local emergency services (000 in Australia) for immediate response and help.


Mental Health Navigator